At Five Miracle Gift, we strive to provide our customers with a seamless shopping experience. Please review our order modification and cancellation policy below.
1. Order Modification & Cancellation We understand that circumstances may arise where you need to modify or cancel your order. Our policy is as follows:
- Customers may request modifications or cancellations within 12 hours of successfully placing an order.
- After 12 hours, orders are locked for processing and shipment, and modifications or cancellations will no longer be accepted.
2. How to Modify or Cancel an Order To request a modification or cancellation, please follow these steps:
- Prepare the necessary details, including your order email, order number (found in your confirmation email), and a clear explanation of your request.
- Send an email to [email protected] with the subject line: [Modify/Cancel Order + Order Number].
3. Refunds for Cancelled or Modified Orders
- Once we receive your request, we will respond within 1 business day with approval or denial.
- If approved, refunds will be processed within 3 days and will reflect the cancelled order value or the adjusted amount for modified orders.
For further assistance, feel free to contact our support team at [email protected].
Thank you for choosing Five Miracle Gift!